Title: Responsive Team, But Out of Touch on Market Pricing I recently inquired about a new, but aged showroom model — a 2023 Ford Explorer Platinum AWD with minimal miles (VIN: 1FM5K8HC4PGB26503). I appreciated that the team at Celebrity Ford, especially Michael Battaglia, was very responsive and professional in their communication. They got back to me promptly, which I truly value in a dealership. However, despite presenting a serious and well-researched offer of $47,000 out-the-door — which reflects current market data, certified pre-owned comps, and the aged status of the vehicle — the dealership stood firm on a figure that doesn't align with its real-world valuation. It was disappointing that a fair and reasonable offer wasn’t acknowledged, especially given how long the vehicle has remained unsold. This could have been a win-win: helping move aged inventory while earning a satisfied customer. Great communication, but more flexibility and market alignment on pricing would go a long way.

Title: Responsive Team, But Out of Touch on Market Pricing I recently inquired about a new, but aged showroom model — a 2023 Ford Explorer Platinum AWD with minimal miles (VIN: 1FM5K8HC4PGB26503). I appreciated that the team at Celebrity Ford, especially Michael Battaglia, was very responsive and professional in their communication. They got back to me promptly, which I truly value in a dealership. However, despite presenting a serious and well-researched offer of $47,000 out-the-door — which reflects current market data, certified pre-owned comps, and the aged status of the vehicle — the dealership stood firm on a figure that doesn't align with its real-world valuation. It was disappointing that a fair and reasonable offer wasn’t acknowledged, especially given how long the vehicle has remained unsold. This could have been a win-win: helping move aged inventory while earning a satisfied customer. Great communication, but more flexibility and market alignment on pricing would go a long way.

Easy appointment schedule, prompt service, knowledgeable & friendly employees. Would recommend the Celebrity Ford dealership to everyone.

I was looking at a new vehicle and Antonio Piano approached me. What a pleasure doing business with him and his manager Dave. The buying process was straight forward and they went out of their way to apply discounts to my purchase.

Ronald Leyda and Steve were great! They made the whole process very smooth and stress free! I highly recommend Celebrity Ford of Toms River! I love my New Ford Escape!

Best car buying experience I have had and its not even close! First put an inquiry in late on a Saturday night after seriously thinking about a new Bronco. To my surprise received a very nice and attentive email on a Sunday (which I was not expecting since all dealers are closed on a Sunday) from Vinny. Great first impression! I asked him if I could just deal with a manager since I have had bad experiences over the years wanted to get right to the point! Steve called me first thing Monday morning and was super professional, attentive, no xx, no games!! Even with Ford's employee pricing some dealers still played games or would not give me what I asking for! I came in next day met with Steve he passed me over to John to show me the truck and finalize everything. Super knowledgable which again breath of fresh air! I have bought many many vehicles in my life and alot of them were luxury cars, only once can I remember the professionalism, courtesy, and seamless process! Keep it up will be back when my wife's Bmw is up!

Great experience purchasing my Ford Bronco. Dealt with Marc and Michael. They are awesome to work with. Very Happy will be back🥰

Great service as always. Very smooth transaction. Love my new Explorer. Thank you Ron. Much appreciated.

I recently inquired about a Certified Pre-Owned vehicle at Celebrity Ford and was quoted a price. After expressing serious interest, the dealership came back with a slightly better offer, and things seemed positive, including a fair price for an aging trade-in. However, upon reviewing the offer in detail, I discovered a $1,995 certification fee that was never disclosed in the online advertisement or initial conversations. Under New Jersey law (N.J.A.C. 13:45A-26A.7), all mandatory fees must be included in the advertised price. Adding hidden mandatory fees after the fact is misleading and, in my opinion, unethical. What should have been a straightforward process instead became frustrating and disappointing. Because of these pricing practices, I lost the opportunity to purchase the vehicle I was interested in. I will be filing a formal complaint with NJ Consumer Affairs. I recommend any prospective buyers review all dealership charges carefully and be aware of their consumer protections before purchasing here. Also, a word of advice: The interest rates listed on their website may be higher than the official Ford Motor Credit (FMCC) promotional rates. If you shop here, specifically ask to finance through FMCC — it could save you a bunch in interest.

Excellent service consistent quality convenience polite and friendly pick up an at home service excellence

Had a great experience at Celebrity Ford. Ziggy my saleman made the purchase of the 2024 Expedition Max a great seamless transaction.

Excellent experience buying a used a car at Celebrity Ford in Tom's River. My sales agent, Ziggy Matuszevski, was amazingly helpful and competent. The entire process was easy and flawless, the price negotiations were respectful and reasonable. The license plates were hand-delivered directly to my house. The dealership and Ziggy are highly recommended! Eugene.

We Have been a customer of Downs and now Celebrity for many years because it's always prompt, excellent, reliable service with a pleasant smile.

My car runs much better not. The dealer personnel are pleasant and very helpful, updating me on necessary work on my car.

Called for appt for my vehicle appt given the next day. They fixed my car promptly the service was outstanding. I will use them for all my future services needed on my vehicle.