Excellent service consistent quality convenience polite and friendly pick up an at home service excellence

Had a great experience at Celebrity Ford. Ziggy my saleman made the purchase of the 2024 Expedition Max a great seamless transaction.

Excellent experience buying a used a car at Celebrity Ford in Tom's River. My sales agent, Ziggy Matuszevski, was amazingly helpful and competent. The entire process was easy and flawless, the price negotiations were respectful and reasonable. The license plates were hand-delivered directly to my house. The dealership and Ziggy are highly recommended! Eugene.

We Have been a customer of Downs and now Celebrity for many years because it's always prompt, excellent, reliable service with a pleasant smile.

My car runs much better not. The dealer personnel are pleasant and very helpful, updating me on necessary work on my car.

Called for appt for my vehicle appt given the next day. They fixed my car promptly the service was outstanding. I will use them for all my future services needed on my vehicle.

I called to get a tonneau cover for my recently purchased Ford Maverick. The price was as stated on the Ford accessory website. The dealer asked me if I was dropping it off or would I wait for it and then they suggested they would have someone pick up the truck do the work and return the frock back to me the same day at no additional charge. I was sure. The communication was first rate. The service was first rate. So I was given concierge service. Thank you. Well done. Bill Quinn

They changed battery and checked reset computer workers there professional, and and explained everything that they did to the vehicle

Bought my last 4 vehicles here and it is always a pleasant experience. My Ford vehicles have performed very nicely

The process was pleasant from the time I waked in the door until my car was done,

Antonio my salesman was fantastic and the whole experience was great. The rest of the team were also fantastic

Great experience purchasing a Ford explorer.I highly recommend this dealership. Every staff Member was pleasant and friendly and knowledgeable. Antonio was great to work with on the sale .

I recently purchased a pre-owned Ford F-150 from Celebrity Ford of Toms River, and I couldn't be more pleased with the experience. Ask for John. He was extreamly helpful and straight to the point. I had so many nightmare experiences with dealerships in the past and John and the other folks at Celebrity Ford are doing it right. No haggle, no hassle, they take the time to answer all the questions, all vehicles are in excellent condition. They don't let anything out of the shop till it's up and running back to 100%. I wish more dealerships operated like Celebrity Ford does. For anyone in the market for a quality vehicle and top-notch service, go here and ask for John.

Salesman John Duda is a fine gentleman. Very courteous. He listened and attended to my needs and concerns.

Very courteous and professional staff. Easy t work with and talk to salesman Mark DeFelice and David. Would recommend anyone looking to purchase a Ford.go to Celebrity Ford of Toms River Rt 37W you won’t be disappointed.

Purchased a Bronco from Celebrity Ford. Mark on the sales team was great, I found a Bronco with the options needed and they worked with me to make the deal happen. Working with Celebrity Ford was stress-free and everything went without any surprises

The sales mgr was very nice, but in the end it was a numbers game. They are all nice, so where did everything go wrong. He said right from the start that he was going to speak with his superiors and get me the best price possible. He came back with many financial options. I wanted to buy the truck in full with cash. I really wanted the truck because of the incredible low mileage (2021 with 16K) and the great condition it was in. I realized after that he didn't take 1 penny off the advertised price. The front tires were worn down pretty well and he did replace them for me and filled the tank with gas but that is it. He said he would mail me the plates when they came in because we were almost an hour away and it was really close to the date when I had to put the plates on and he totally forgot about it and then said he wasn't comfortable sending them with the title through the mail. I did receive them but he said he would take care of it and didn't. I would not go there again and will not be able to recommend them.

Ziggy the sales man, and Dave in finance were great!!! Dave explained all my options. And they even Delivered the car to my house for me. Would definitely recommend this dealership!!!

Had an execellent experience working with our salesman Antonio Piano. He worked with us until we found the vehicle suited to our needs.

I will never buy a car from Celebrity ford because the salesmen's "boss "does not want to treat customers with respect or work with the customer. While I asked many questions about the price of the new car,warrentee ,my trade in, financing, he let me leave like I he didn't have any deal for me at all and walked away . SO ,I left without buying a new CAR , The salesmen was very helpful and let me take a car for a ride but sometimes their boss lets a deal slip away to another dealership ,too ! Although, I have purchased over 7 new fords in the past and one at their dealership in the past "DOWNS FORD " but, I still like fords. I believe, If you choose a dealership that wants to sell you a new car like the many on route 37 ,don't waste your time with Celebrity Ford . I have used Fette ford, Clifton, Wayne Ford, Downs Ford, All American ford, Point Pleasant maybe its time to not buy a ford at all !

Bought a Bronco in March 2023. Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad at highway speeds, sometimes just around town driving as well. I brought it back in for service and explained to the service dept what was happening. I received a call later and was advised I needed a front-end alignment and all my tires rebalanced. Paid for that. I left the service center, and it was still shaking and vibrating. Brought it back in again. I told them to look at the shaking again. Three days and apparently three techs and the service manager drove it and said it was normal vibration. Is it normal for your cell phone to fall out of the holder because it was shaking so badly? And why did I pay for tire balance and front-end alignment if its "Normal Vibration". I was told they didn't know what I did putting on the aftermarket tires. Well, I didn't put them on celebrity Ford did. I bought it that way. They told me nothing is wrong with my truck it is perfectly safe. I ask for this in writing which they did. I had also sent the GM an email explaining all of this. After I brought the truck home, I googled the issue I was having. Funny thing is a Ford Forum came up. I asked the question and everyone on the site stated I needed Hub Centric Rings. I ordered a set off of Amazon and put them on. My truck drives perfect now. How do the "Techs" not know this? I told the service manager that I wanted a refund for the service that was done prior to this one. He advised me that he would ask management and call me on Monday morning. Well, no call Monday morning, go figure. The GM called me on Saturday and left a message for me to call. I sent him an email on Tuesday because I wanted to see if the service manager was going to do the right thing and call me. Further research I find if this was not fixed the tires could have sheared the lug bolts off and I would have lost a tire while driving. Yet they signed my receipt stating the truck was safe to drive. Also, found that if the lug nuts are not set to the right torque without hub centric rings the truck could vibrate as well. I have yet to hear from the dealership or any manager. The communication from them is awful. Didn't call me when they said they would. Service manager said he would call I had to call back, and he told me he texted me. Well, he was texting the wrong number. They have my correct number, and he could not even get that right. They sent me out in an unsafe vehicle. I have contacted Ford Manufacturing, still awaiting a response from them. I also contacted the National Highway Traffic Safety Administration to have this dealership investigated for releasing an unsafe vehicle on top of not one Tech new about Hub Cenric rings to fix my issue. They were very interested in this issue. Do yourself a favor shop at a different ford dealer.

Great Service ! New Owners but same Crew! I leased my last Three Explorers from there and Bought a Certified 2019 Escape. Always a Pleasure to deal with the people there!

My salesman was very professional and quick with response. The entire sales team was very polite and very professional I would highly recommend the sales team

I inquired via the website about a vehicle. It would be my 6th lease through Ford. I have all the details of what I need and what I want. I had a specific vehicle picked out, gave all the details about my current lease. Asked specifically for an email or text - no call - I have received exactly ONE email from the general manager (automated I’m sure) asking how Denise was handling my needs. I responded with the details of my request and how my request for contact was ignored. She didn’t answer my email. I have received 6 unwanted phone calls from Denise. I tried giving Celebrity a shot, Downs lost me as a customer after a staffing change made their customer service go down the tubes. As a woman, I was really hoping for stellar customer service in this women-led business, as it’s not common in the auto industry. Unfortunately, they completely missed the mark. I expected a much higher level of customer service from an auto group based mostly in luxury vehicles. Time to train your staff back to the basics - listening to the customer. I purchased my 6th vehicle (4th lease) from Bobby Barranger at Larson Ford last Saturday; he values my time and listens to my needs. Sorry Celebrity - I hope you figure out how to do better.

i called 2 times to leave a boil mail to veronica maoli. you cannot leave her a voice mail and a email address is not available for her. what kind of dealership does this? i spoke to denise and got no where and you wonder why ford dealers at the bottom. tom p nashua nh