I recently inquired about a Certified Pre-Owned vehicle at Celebrity Ford and was quoted a price. After expressing serious interest, the dealership came back with a slightly better offer, and things seemed positive, including a fair price for an aging trade-in. However, upon reviewing the offer in detail, I discovered a $1,995 certification fee that was never disclosed in the online advertisement or initial conversations. Under New Jersey law (N.J.A.C. 13:45A-26A.7), all mandatory fees must be included in the advertised price. Adding hidden mandatory fees after the fact is misleading and, in my opinion, unethical. What should have been a straightforward process instead became frustrating and disappointing. Because of these pricing practices, I lost the opportunity to purchase the vehicle I was interested in. I will be filing a formal complaint with NJ Consumer Affairs. I recommend any prospective buyers review all dealership charges carefully and be aware of their consumer protections before purchasing here. Also, a word of advice: The interest rates listed on their website may be higher than the official Ford Motor Credit (FMCC) promotional rates. If you shop here, specifically ask to finance through FMCC — it could save you a bunch in interest.

Excellent service consistent quality convenience polite and friendly pick up an at home service excellence

Had a great experience at Celebrity Ford. Ziggy my saleman made the purchase of the 2024 Expedition Max a great seamless transaction.

Excellent experience buying a used a car at Celebrity Ford in Tom's River. My sales agent, Ziggy Matuszevski, was amazingly helpful and competent. The entire process was easy and flawless, the price negotiations were respectful and reasonable. The license plates were hand-delivered directly to my house. The dealership and Ziggy are highly recommended! Eugene.

We Have been a customer of Downs and now Celebrity for many years because it's always prompt, excellent, reliable service with a pleasant smile.

My car runs much better not. The dealer personnel are pleasant and very helpful, updating me on necessary work on my car.

Called for appt for my vehicle appt given the next day. They fixed my car promptly the service was outstanding. I will use them for all my future services needed on my vehicle.

I called to get a tonneau cover for my recently purchased Ford Maverick. The price was as stated on the Ford accessory website. The dealer asked me if I was dropping it off or would I wait for it and then they suggested they would have someone pick up the truck do the work and return the frock back to me the same day at no additional charge. I was sure. The communication was first rate. The service was first rate. So I was given concierge service. Thank you. Well done. Bill Quinn

They changed battery and checked reset computer workers there professional, and and explained everything that they did to the vehicle

Bought my last 4 vehicles here and it is always a pleasant experience. My Ford vehicles have performed very nicely

The process was pleasant from the time I waked in the door until my car was done,

Antonio my salesman was fantastic and the whole experience was great. The rest of the team were also fantastic

Great experience purchasing a Ford explorer.I highly recommend this dealership. Every staff Member was pleasant and friendly and knowledgeable. Antonio was great to work with on the sale .

I recently purchased a pre-owned Ford F-150 from Celebrity Ford of Toms River, and I couldn't be more pleased with the experience. Ask for John. He was extreamly helpful and straight to the point. I had so many nightmare experiences with dealerships in the past and John and the other folks at Celebrity Ford are doing it right. No haggle, no hassle, they take the time to answer all the questions, all vehicles are in excellent condition. They don't let anything out of the shop till it's up and running back to 100%. I wish more dealerships operated like Celebrity Ford does. For anyone in the market for a quality vehicle and top-notch service, go here and ask for John.

Salesman John Duda is a fine gentleman. Very courteous. He listened and attended to my needs and concerns.