Customer Testimonials
I went to another Ford dealer 1st and was not happy with the service, the sales person did not focus on me even though I had an appointment. She did not even take me for a test drive, another sales person offered to do that. When I came to Celebrity I was greeted by Amanda Hoffman and she was wonderful. She went out of her way to see I got the best deal, tried to get me every discount she could. The I sat with Donato Jensen for closing the deal and he too was so nice and helpful. I ...
Great but I wasn't told to buy new tires before wheel alignment
Verry polite caring and on time return
Preformed all work as we discussed. In the time frame they said it would take. I am extremely satisfied with downs ford commercial truck service
I came with a flat tire, without an appointment and they took care of me right away. Good service!
Awesome experience!!! Great folks to work with. Fast, easy and great value! Highly recommend buying a car from Downs Ford!!!
The service was excellent I was shown the tires before they were installed to make sure they were the correct ones. They were careful with the car due to it being 40 years old. All in all everything was done perfectly
Good service. Just prices for rear brakes and rotors 1200. Not downs ford's fault. It ford's fault. I will be going to downs again. Staff very nice
Verry well done from beginning to end Bravo
The technician that worked on my vehicle was not only very professional, but extremely knowledgeable about my vehicle and answered my questions to my satisfaction. It is because of this, that I will not only continue to have my vehicle serviced at Downs Ford, but will recommend this establishment to everyone I can.
Always honest on what needs to be done. Would recommend to others.
Unfortunately my car was not purchased at Downs but they treated me as it was. I do not live in the area but on a Saturday they took my car to check my tire without hesitation. I did need a new tired luckily I have the protection plan they ordered it for me and had it ready by Tuesday
Was told by friends to come here because it was the best Ford Dealership in our area service department is the best out of all the local dealerships and so far that’s true very nice and polite asked me what the problem was with my 2018 Ford F150 XLT they attended my problem and had my truck back to me at the end of the day. Great mechanics I’ll be using them from now on.
Buying my 2023 Ford Maverick from Downs Ford's Maria Springer and Donato Jensen was a great experience. They made picking up my vehicle a quick and painless process.
Everyone I dealt with at Downs Ford was great , they are all about making sure the customer is happy
Service department is far better then other Ford dealerships I have been to. All vehicle maintenance was completed along with a vehicle recall without any pressure to do other services.
All good
Good service
Brought my car in for a recall when the latches failed and the service was top notch from start to finish!!! Joseph was great!!! He knew I was having trouble figuring out how to get my car back home and offered for it to be dropped off and they dropped it off!!!! Great service..highly recommend!!
Very professional service center. Mr. Peter's was so helpful and pleasant. Car was serviced quickly.
Joe in the service department is very helpful!
(Translated by Google) professional (Original) Profesional
Saleswoman was very knowledgeable & easy to work with. General Manager Joe has a Great smile & dresses impeccably!
My wife & I went in to look at a vehicle we saw on the website. The vehicle was there ready for us when we arrived. We were greeted & helped by a polite young salesman. We decided to purchase the vehicle & completed the transaction with the finance person who was very friendly & did not push purchasing the extended warranty. Overall we were only at the dealer for approximately 2.5 hours from the time we drove up to leaving in our new vehicle.
Quick and easy!
Such an excellent experience and I got exactly what I wanted. I highly recommend Downs Ford.
Very nice and informative people. Amanda Hoffman helped with comparing what I had to what I was looking for. And Donato Jensen got us through the paperwork and payment quickly and efficiently. Very comfortable place to buy a car.
Everyone was friendly and knowledgeable. Helped me compare my current vehicle with what I was looking for. Amanda Hoffman in sales was wonderful to work with. And Donato Jensen had all paperwork ready and got us through it very quickly. Nice place to buy a vehicle.
I went there for parts for my 2010 F150. I am rebuilding a engine and snapped a bolt off. Went to many auto stores and they could not find. I went here Monday and the guy behind the parts counter was able to immediately pull up my vehicle and identify the correct bolt needed. My limited experience here at Downs Ford went very well. Parts counter guy was friendly, knowledgeable and fast to get the parts. I definitely will be coming back. Thank you
Great service
Quick, clean and nice
Brought vehicle in for recall. Service representative was very courteous. The service was done in timely manner and appreciated the vehicle was valeted back to my home which was really appreciated
Always excellent service. They are happy to spend extra time with you to go over everything you see on your bill. Just excellent customer service.
Amanda Hoffman was great, the process was easy and we are thrilled with our new car.
Except for the occasional oil change, only Down's mechanics have serviced my car. I am kept well informed when there are problems and the service team does what is logistically possible to get me back in 2012 Escape as soon as the can get the service or repair done. Recently, my long-time point person for service, Mike retired. At first I was worried but my new service point person is just as good.
I went to Downs Ford with my initial plan of test driving a Ranger (TREMOR). After the test drive, I liked it but I was also interested in looking at another vehicle at a different dealership. While I was there discussing the Ranger (and the other vehicle that I was interested in), their sales team (including Maria) gave me a great offer on my trade-in, more than I was expecting. Plus they also gave me a price break on the Ranger as well! I decided right then to forget about the other vehicle, and I bought the TREMOR and I'...
Outstanding!!!!
I was in a pinch! Transmission fluid leaking everywhere! I was set to leave for my camping trip but this situation put a halt to my plans! The guys at Downs Ford got the job done in one day! I was able to still go on my trip! Thank you a million times!
Overall, good experience and friendly staff.
Went in looking at new cars. Checked to see if existing car could get an oil change. They had an immediate opening and gave us a courtesy ride home so we didn’t need to wait there. Awesome help and service.
Down's Ford service department is top notch! You will not find better people to deal with. They took the stress out of my desperate situation. Wish everyone that I deal with treated me this well! Definitely recommended for your auto service needs. Jeff S. Toms River, NJ 2022 F250
I had a frozen brake caliper on my f150 pickup. I'm a contractor & needed my truck. I called Downs, they got me in & did the repairs. To say I'm pleased would be an understatement. I bought my truck at Causeway Ford, they are the worst. We don't have enough time & space to list my complaints. I wouldn't buy truck from them ever again. I switched my service to Downs Ford & have nothing but pleasant interactions & quality service. I would buy another truck or car from them just for their service department. ...
Rob and the team at Downs are truly 1st Class..Dan my salesman made the whole process seamless..
Great service. Looking forward to discounts
Everyone has pleasant since the day I bought my 2017 Ford Escape & every time I bring it in for a service! They always get things done in a timely fashion! Highly recommend Downs Ford in Tom's River NJ
Prompt and courteous
I had a recall on my Ford Edge... I have to say everyone was very pleasant. I was in and out in no time.
I was pleasantly surprised with downs. They were informative gave me a feeling of confidence on repair of my car. Not just same old feeling of I hope it goes alright. Today after repair I actually feel relaxed and happy over my experience with downs.thank you guys especially joe Peters.
Joe was amazing he fixed my car with in a day and it wasn’t anything crazy price wise when other shops were trying to charge me over 1,000 dollars! ANYTHING WRONG WITH YOUR VEHICLE TAKE IT TO JOE! He was great between his customer service and his work! Thank you!!
They listened to my current situation and tried their best to work a deal that met my needs. They understood my time was valuable and did their best to get me in and out as quickly as possible. Best experience in 30 years of leasing cars.
I just leased an F150 from Down’s Ford. I’ve been leasing cars every three years since 1992. This was by far my best leasing experience. Joe, the sales manager, listened to my current financial situation and my desire to stay in an F150. They were able to work a deal that met my needs and desires. My sales guy, Jonathan, worked really hard to make the whole process as painless and efficient as possible. They really valued my time.
Friendly, professional and competent.
Dealing with Downs Ford has been an absolute pleasure. I would recommend them to anyone. The sales staff was professional and nothing but helpful. No pressure at all. The best buying experience I have ever had.
Sales/Finance/Service Top Notch! Highly recommend this dealer! Smooth process and answered any questions I had.
Excellent service. Smooth process and efficient process.Thank you to the Team at Downs Ford. I will recommend this dealership for any sales or service needs. Love my new truck!
Good Service Department. Easy to schedule, I didn't have to wait long.
Very efficient and stuck to there word
We can honestly say this was our best car buying experience we have ever had! Working with Amanda was a pleasure ! She was knowledgeable, caring and efficient with every step! Joe in finance was great and made the process easy! We definitely will recommend our friends and family to Down’s Ford for their next vehicle 🙂
Love Maria S
Sherry was very helpful on accommodating my Bronco to get it serviced. Thanks!
Thanks guys for fixing my truck really quickly. Took my Maverick in for the airbag recall and was told it would take the entire day. Ended up getting it much faster than expected, and the interior is not damaged in any way. I’ll be looking into purchasing from Downs in the future.
Excellent service as always!!
Fast service
Staff is very pleasant and knowledgeable
Worked with Maria springer as my salesperson she made the whole experience easy no high pressure sale like other dealerships I would highly recommend them.
Service was smooth and precise. Not a pleasure when your truck is not working but the service department made the experience a good one. Thanks!
Emily was great!!!
Everyone worked hard to get this done. They are super friendly and gave space when needed which is big for me.
Great service , great communication and definitely trusted.
We had an amazing experience at Downs Ford. Amanda was our salesperson and she was patient, thorough, knowledgeable and on top of everything. Donato, the finance guy made us feel like we were friends and not just another customer. The dealership is clean and professional. We left with our truck and were extremely impressed by how smooth the entire transaction went. We had to drive over an hour to get there and never once felt like we were unwanted or rushed. We highly recommend Downs Ford but please, ask for Amanda and Donato, tell them the Wilson's sent you 🙂
Excelent place, good servÃce. Thanks
Great service and a great deal. They were a pleasure and easy to deal with.
The valet service was very convenient. The drivers were professional, friendly and PROMPT. This is a big improvement over the old valet service