Customer Testimonials
Very positive experience. No pressure to buy. Knowledgeable representative. Staff pleasant and helpful.. . Did not feel pressured to buy.
This was my first time dealing with this dealership. Although my first stop in was lackluster (no one greeted me for nearly 15 minutes), the one employee who did was Jonathan Tejada. From there, he was absolutely the best salesperson to deal with. The manager, Joe, even called me to say they wanted to do everything they could to make me happy and work out a good deal. Jonathan took me for a test drive and he gave me a copy of the door sticker. I did some homework and went back. I decided on the truck I wanted, Jonathan went ...
Knowledgeable sales and business management.Good inventory.Extremley happy with my purchase.Positive experience. A+
I had an excellent experience on Black Friday purchasing a new 2023 Maverick. The experience was seamless and Ziggy and Donato provided a professional experience. They truly understood their products, as well as the process. I have purchased many cars in my life, and Celebrity ranks in the highest of my experience. The whole staff helped me select the appropriate vehicle to take me into my upcoming retirement. I thank them for their concern, compassion, and advice. Sincerely Robert.
very smooth transaction was a real satisfaction in purchasing a vehicle with no surprises. Would recommend with no hesitations..
I had a great experience with this Celebrity Ford of Toms River dealership. Everyone was helpful and I the speed of the service was quick.
I purchased a Bronco Raptor from Celebrity Ford in July. The experience was far above and beyond my expectations. From Ziggy in sales who was always helpful and willing to talk on the phone, to Donato in financing, manager Joe, who called me to let me know another one came in because there was a recall on the original Braptor I placed a deposit on, to Veronica, the dealer principle, who honored the same deal on the one I actually bought! The whole experience from the time I walked in the door after a long drive from Long Island was ...
Dealership made me feel right at home. The process was very easy and the exceeded my expectation
My name is Pasquale santanelli I just bought two suv from celebrity ford of Toms River my sales manager joe bogigian is the best my sales person was great very friendly thank you
Everyone was pleasant, helpful. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions.
Great dealership!
I had a great experience at Celebrity Ford! Ziggy and Donato were super helpful and knowledgeable and my time spent went super smooth when purchasing my Ford Explorer! Thank you!
I had a great experience at Celebrity Ford! Ziggy and Donato were super helpful and knowledgeable and my time spent went super smooth when purchasing my Ford Explorer! Thank you!
chris in parts dept is very knowledgeable and professional is always a pleasure to deal with
I’ve ordered countless parts for personal vehicles as well as for our business. Tremendous customer service. Great parts department. Super helpful.
Great experience with parts department. With chris and TJ Very knowledgeable with parts and getting the right part the first time.
Gio was great! Kept me informed about the status of my vehicle and was honest and open about the work that needed to be done! Thanks Gio and Anthony!!
Such an amazing experience with everyone here. The way they treated me was like no other. So glad to have gotten my car from them! Definitely recommend!
The service department here is great! They diagnosed my issue almost immediately and had it fixed within the hour. Highly recommend a visit if you have any service issues or concerns, they will not disappoint!
Amazing service with the upmost professional staff. This dealership is the best I’ve ever worked with & I love my new car!
What an experience!!! Usually the thought of buying a car is brought with stress and anxiety but definitely not at Celebrity Ford of Toms River! I really felt like the staff there was looking out for my best interests and they took the time to answer every single one of my never ending questions! I even had the chance to talk to the owner Veronica and she made sure I was being looked after and got the “Celebrity” experience I deserve! I HIGHLY recommend buying a car from them!
People are pleasant and transparent about what is going on with service calls. Questions were thoroughly addressed and answered. The service department was prompt with communications and follow up.
Joe and David in service were really helpful in getting my 2019 F-150 alignment concern addressed quickly. Highly recommend this dealership.
Just picked up our new vehicle. Staff was very professional and service was outstanding. Our salesperson Antonio was very thorough going over the vehicle with us. Highly recommend them.
Excellent experience at this dealer. Amanda and Joe in sales were exceptionally helpful in helping me find my new Bronco and gave me a great price. Highly recommend this dealer!
The purchase of our new truck was stress free from start to finish. The entire staff provided timely communication, delivered on their promises and was a pleasure to work with. Our truck was delivered at the price negotiated and exactly as described. It was beautifully detailed at pickup too. We are extremely pleased with our new truck and with the overall buying experience with the Celebrity Ford Team.
I live in Long Island and from phone calls setting up the purchase to day of delivery, everyone I dealt with was an absolute pleasure! My particular vehicle hit a snag when a recall was established on it. Contact with both the salesman, Ziggy and the manager, Joe, was nothing short of amazing. Ultimately, the dealer principal, or owner, Veronica, had asked for the exact same deal be applied to another vehicle with even more options. I was absolutely floored! That is called going above and beyond the call of duty. The financing was smooth and fast. The dealership is ...
Even though they change owners, the service is the same, very satisfied. Every one is courteous & very attentive to your needs. Thank you for providing such a great service! Been going there for more than 20yrs.
Had a wonderful experience. Shout out to Ronnie and Donato!! You are sheer perfection
I was in a very difficult situation with my truck unfortunately the motor needed to be replaced so I went to the dealership on a Saturday to see what my options might be well before I knew it I was driving home in a brand new 2023 Explorer everyone involved was so helpful and considerate of my situation I was extremely impressed they knew I was struggling with having to give up my truck so they went out of their way to make sure I was totally comfortable with the deal they were offering and I was Bottom Line they are ...
The representative from the service department was very helpful in answering my questions and getting the repair made I was taken care of promptly and will return to celebrity ford for future repairs and maintenance
I went to another Ford dealer 1st and was not happy with the service, the sales person did not focus on me even though I had an appointment. She did not even take me for a test drive, another sales person offered to do that. When I came to Celebrity I was greeted by Amanda Hoffman and she was wonderful. She went out of her way to see I got the best deal, tried to get me every discount she could. The I sat with Donato Jensen for closing the deal and he too was so nice and helpful. I ...
Great but I wasn't told to buy new tires before wheel alignment
Verry polite caring and on time return
Preformed all work as we discussed. In the time frame they said it would take. I am extremely satisfied with downs ford commercial truck service
I came with a flat tire, without an appointment and they took care of me right away. Good service!
Awesome experience!!! Great folks to work with. Fast, easy and great value! Highly recommend buying a car from Downs Ford!!!
The service was excellent I was shown the tires before they were installed to make sure they were the correct ones. They were careful with the car due to it being 40 years old. All in all everything was done perfectly
Good service. Just prices for rear brakes and rotors 1200. Not downs ford's fault. It ford's fault. I will be going to downs again. Staff very nice
Verry well done from beginning to end Bravo
The technician that worked on my vehicle was not only very professional, but extremely knowledgeable about my vehicle and answered my questions to my satisfaction. It is because of this, that I will not only continue to have my vehicle serviced at Downs Ford, but will recommend this establishment to everyone I can.
Always honest on what needs to be done. Would recommend to others.
Unfortunately my car was not purchased at Downs but they treated me as it was. I do not live in the area but on a Saturday they took my car to check my tire without hesitation. I did need a new tired luckily I have the protection plan they ordered it for me and had it ready by Tuesday
Was told by friends to come here because it was the best Ford Dealership in our area service department is the best out of all the local dealerships and so far that’s true very nice and polite asked me what the problem was with my 2018 Ford F150 XLT they attended my problem and had my truck back to me at the end of the day. Great mechanics I’ll be using them from now on.
Buying my 2023 Ford Maverick from Downs Ford's Maria Springer and Donato Jensen was a great experience. They made picking up my vehicle a quick and painless process.
Everyone I dealt with at Downs Ford was great , they are all about making sure the customer is happy
Service department is far better then other Ford dealerships I have been to. All vehicle maintenance was completed along with a vehicle recall without any pressure to do other services.
All good
Good service
Brought my car in for a recall when the latches failed and the service was top notch from start to finish!!! Joseph was great!!! He knew I was having trouble figuring out how to get my car back home and offered for it to be dropped off and they dropped it off!!!! Great service..highly recommend!!
Very professional service center. Mr. Peter's was so helpful and pleasant. Car was serviced quickly.
Joe in the service department is very helpful!
(Translated by Google) professional (Original) Profesional
Saleswoman was very knowledgeable & easy to work with. General Manager Joe has a Great smile & dresses impeccably!
My wife & I went in to look at a vehicle we saw on the website. The vehicle was there ready for us when we arrived. We were greeted & helped by a polite young salesman. We decided to purchase the vehicle & completed the transaction with the finance person who was very friendly & did not push purchasing the extended warranty. Overall we were only at the dealer for approximately 2.5 hours from the time we drove up to leaving in our new vehicle.
Quick and easy!
Such an excellent experience and I got exactly what I wanted. I highly recommend Downs Ford.
Very nice and informative people. Amanda Hoffman helped with comparing what I had to what I was looking for. And Donato Jensen got us through the paperwork and payment quickly and efficiently. Very comfortable place to buy a car.
Everyone was friendly and knowledgeable. Helped me compare my current vehicle with what I was looking for. Amanda Hoffman in sales was wonderful to work with. And Donato Jensen had all paperwork ready and got us through it very quickly. Nice place to buy a vehicle.
I went there for parts for my 2010 F150. I am rebuilding a engine and snapped a bolt off. Went to many auto stores and they could not find. I went here Monday and the guy behind the parts counter was able to immediately pull up my vehicle and identify the correct bolt needed. My limited experience here at Downs Ford went very well. Parts counter guy was friendly, knowledgeable and fast to get the parts. I definitely will be coming back. Thank you
Great service
Quick, clean and nice
Brought vehicle in for recall. Service representative was very courteous. The service was done in timely manner and appreciated the vehicle was valeted back to my home which was really appreciated
Always excellent service. They are happy to spend extra time with you to go over everything you see on your bill. Just excellent customer service.
Amanda Hoffman was great, the process was easy and we are thrilled with our new car.
Except for the occasional oil change, only Down's mechanics have serviced my car. I am kept well informed when there are problems and the service team does what is logistically possible to get me back in 2012 Escape as soon as the can get the service or repair done. Recently, my long-time point person for service, Mike retired. At first I was worried but my new service point person is just as good.
I went to Downs Ford with my initial plan of test driving a Ranger (TREMOR). After the test drive, I liked it but I was also interested in looking at another vehicle at a different dealership. While I was there discussing the Ranger (and the other vehicle that I was interested in), their sales team (including Maria) gave me a great offer on my trade-in, more than I was expecting. Plus they also gave me a price break on the Ranger as well! I decided right then to forget about the other vehicle, and I bought the TREMOR and I'...
Outstanding!!!!
I was in a pinch! Transmission fluid leaking everywhere! I was set to leave for my camping trip but this situation put a halt to my plans! The guys at Downs Ford got the job done in one day! I was able to still go on my trip! Thank you a million times!
Overall, good experience and friendly staff.
Went in looking at new cars. Checked to see if existing car could get an oil change. They had an immediate opening and gave us a courtesy ride home so we didn’t need to wait there. Awesome help and service.
Down's Ford service department is top notch! You will not find better people to deal with. They took the stress out of my desperate situation. Wish everyone that I deal with treated me this well! Definitely recommended for your auto service needs. Jeff S. Toms River, NJ 2022 F250
I had a frozen brake caliper on my f150 pickup. I'm a contractor & needed my truck. I called Downs, they got me in & did the repairs. To say I'm pleased would be an understatement. I bought my truck at Causeway Ford, they are the worst. We don't have enough time & space to list my complaints. I wouldn't buy truck from them ever again. I switched my service to Downs Ford & have nothing but pleasant interactions & quality service. I would buy another truck or car from them just for their service department. ...
Rob and the team at Downs are truly 1st Class..Dan my salesman made the whole process seamless..
Great service. Looking forward to discounts
Everyone has pleasant since the day I bought my 2017 Ford Escape & every time I bring it in for a service! They always get things done in a timely fashion! Highly recommend Downs Ford in Tom's River NJ
Prompt and courteous
I had a recall on my Ford Edge... I have to say everyone was very pleasant. I was in and out in no time.
I was pleasantly surprised with downs. They were informative gave me a feeling of confidence on repair of my car. Not just same old feeling of I hope it goes alright. Today after repair I actually feel relaxed and happy over my experience with downs.thank you guys especially joe Peters.