Customer Testimonials
I recently inquired about a Certified Pre-Owned vehicle at Celebrity Ford and was quoted a price. After expressing serious interest, the dealership came back with a slightly better offer, and things seemed positive, including a fair price for an aging trade-in. However, upon reviewing the offer in detail, I discovered a $1,995 certification fee that was never disclosed in the online advertisement or initial conversations. Under New Jersey law (N.J.A.C. 13:45A-26A.7), all mandatory fees must be included in the advertised price. Adding hidden mandatory fees after the fact is misleading and, in my opinion, unethical. What should ...
Excellent service consistent quality convenience polite and friendly pick up an at home service excellence
Had a great experience at Celebrity Ford. Ziggy my saleman made the purchase of the 2024 Expedition Max a great seamless transaction.
Excellent experience buying a used a car at Celebrity Ford in Tom's River. My sales agent, Ziggy Matuszevski, was amazingly helpful and competent. The entire process was easy and flawless, the price negotiations were respectful and reasonable. The license plates were hand-delivered directly to my house. The dealership and Ziggy are highly recommended! Eugene.
We Have been a customer of Downs and now Celebrity for many years because it's always prompt, excellent, reliable service with a pleasant smile.
My car runs much better not. The dealer personnel are pleasant and very helpful, updating me on necessary work on my car.
Called for appt for my vehicle appt given the next day. They fixed my car promptly the service was outstanding. I will use them for all my future services needed on my vehicle.
I called to get a tonneau cover for my recently purchased Ford Maverick. The price was as stated on the Ford accessory website. The dealer asked me if I was dropping it off or would I wait for it and then they suggested they would have someone pick up the truck do the work and return the frock back to me the same day at no additional charge. I was sure. The communication was first rate. The service was first rate. So I was given concierge service. Thank you. Well done. Bill Quinn
They changed battery and checked reset computer workers there professional, and and explained everything that they did to the vehicle
Bought my last 4 vehicles here and it is always a pleasant experience. My Ford vehicles have performed very nicely
The process was pleasant from the time I waked in the door until my car was done,
Antonio my salesman was fantastic and the whole experience was great. The rest of the team were also fantastic
Great experience purchasing a Ford explorer.I highly recommend this dealership. Every staff Member was pleasant and friendly and knowledgeable. Antonio was great to work with on the sale .
I recently purchased a pre-owned Ford F-150 from Celebrity Ford of Toms River, and I couldn't be more pleased with the experience. Ask for John. He was extreamly helpful and straight to the point. I had so many nightmare experiences with dealerships in the past and John and the other folks at Celebrity Ford are doing it right. No haggle, no hassle, they take the time to answer all the questions, all vehicles are in excellent condition. They don't let anything out of the shop till it's up and running back to 100%. I wish more dealerships operated ...
Salesman John Duda is a fine gentleman. Very courteous. He listened and attended to my needs and concerns.
Very courteous and professional staff. Easy t work with and talk to salesman Mark DeFelice and David. Would recommend anyone looking to purchase a Ford.go to Celebrity Ford of Toms River Rt 37W you won’t be disappointed.
Purchased a Bronco from Celebrity Ford. Mark on the sales team was great, I found a Bronco with the options needed and they worked with me to make the deal happen. Working with Celebrity Ford was stress-free and everything went without any surprises
The sales mgr was very nice, but in the end it was a numbers game. They are all nice, so where did everything go wrong. He said right from the start that he was going to speak with his superiors and get me the best price possible. He came back with many financial options. I wanted to buy the truck in full with cash. I really wanted the truck because of the incredible low mileage (2021 with 16K) and the great condition it was in. I realized after that he didn't take 1 penny off the advertised price. The front tires ...
Ziggy the sales man, and Dave in finance were great!!! Dave explained all my options. And they even Delivered the car to my house for me. Would definitely recommend this dealership!!!
Had an execellent experience working with our salesman Antonio Piano. He worked with us until we found the vehicle suited to our needs.
I will never buy a car from Celebrity ford because the salesmen's "boss "does not want to treat customers with respect or work with the customer. While I asked many questions about the price of the new car,warrentee ,my trade in, financing, he let me leave like I he didn't have any deal for me at all and walked away . SO ,I left without buying a new CAR , The salesmen was very helpful and let me take a car for a ride but sometimes their boss lets a deal slip away to another dealership ,too ! ...
Bought a Bronco in March 2023. Had it in for service and was told I needed to have the tires rotated. After leaving the service center I noticed the car would shake and vibrate bad at highway speeds, sometimes just around town driving as well. I brought it back in for service and explained to the service dept what was happening. I received a call later and was advised I needed a front-end alignment and all my tires rebalanced. Paid for that. I left the service center, and it was still shaking and vibrating. Brought it back in again. I told ...
Great Service ! New Owners but same Crew! I leased my last Three Explorers from there and Bought a Certified 2019 Escape. Always a Pleasure to deal with the people there!
My salesman was very professional and quick with response. The entire sales team was very polite and very professional I would highly recommend the sales team
I inquired via the website about a vehicle. It would be my 6th lease through Ford. I have all the details of what I need and what I want. I had a specific vehicle picked out, gave all the details about my current lease. Asked specifically for an email or text - no call - I have received exactly ONE email from the general manager (automated I’m sure) asking how Denise was handling my needs. I responded with the details of my request and how my request for contact was ignored. She didn’t answer my email. I have ...
i called 2 times to leave a boil mail to veronica maoli. you cannot leave her a voice mail and a email address is not available for her. what kind of dealership does this? i spoke to denise and got no where and you wonder why ford dealers at the bottom. tom p nashua nh
very low key and easy to work with - old school. i.e. your sales person goes to bat for you with the sales manager.
Very positive experience. No pressure to buy. Knowledgeable representative. Staff pleasant and helpful.. . Did not feel pressured to buy.
I purchased a 2020 Explorer that ended up being a lemon. After 12 hrs the car had transmission issues. I took it back and although they offered me 2 options neither were suitable. 1 was 100 more a month and the other was a vehicle with higher mileage then desired. After leaving a bad review on Google their customer service rep claimed I had unprofessional behavior and tries to use the internet to get unrealistic deals. Neither is true, and is comical. End result is I got my car I traded in back from them. I'd stay away
This was my first time dealing with this dealership. Although my first stop in was lackluster (no one greeted me for nearly 15 minutes), the one employee who did was Jonathan Tejada. From there, he was absolutely the best salesperson to deal with. The manager, Joe, even called me to say they wanted to do everything they could to make me happy and work out a good deal. Jonathan took me for a test drive and he gave me a copy of the door sticker. I did some homework and went back. I decided on the truck I wanted, Jonathan went ...
Knowledgeable sales and business management.Good inventory.Extremley happy with my purchase.Positive experience. A+
I had an excellent experience on Black Friday purchasing a new 2023 Maverick. The experience was seamless and Ziggy and Donato provided a professional experience. They truly understood their products, as well as the process. I have purchased many cars in my life, and Celebrity ranks in the highest of my experience. The whole staff helped me select the appropriate vehicle to take me into my upcoming retirement. I thank them for their concern, compassion, and advice. Sincerely Robert.
Today I went an hour and a half drive to this dealer who I have been speaking to for days (Jonathan) we had a set up time to get the vehicle that was on the lot. When I arrived , Jonathan and the vehicle were not there. He went home sick just before I got there and the vehicle had been sold four days ago. I just spoke with him today to confirm! We were told by an employee they say things like that to get customers even when they know the car is not on lot. That’s just bad ...
very smooth transaction was a real satisfaction in purchasing a vehicle with no surprises. Would recommend with no hesitations..
This is used to be a great store, owned by a very nice family, they always take care of their clients, and was very honest about everything, now after changing ownership, I would not recommend anybody to even call here. There is plenty of dealerships in the area, that owned by much better families than this one. they promise you anything you wanted to hear over the phone, and then when you get there, everything is changing, drove hundred miles wasted a whole morning. Please note I’m in the car business and I know what’s worse what, I ...
People who wrote the order were were competent and friendly. The work appears satisfactory. When I originally dropped the car at Celebrity for service I was told you could not find the part. However, I had no problem finding it. Therefore, I furnished the part for this repair. Upon completion there was 5 percent "customer pay shop charge for repair order" of $17.99. If this is a credit card charge use charge, you need to find a cheaper processor. This is my perception of this service: I had to do your job and find the part and then your have ...
I had a great experience with this Celebrity Ford of Toms River dealership. Everyone was helpful and I the speed of the service was quick.
Very unsatisfied with their sales department. Not only did they keep racking on money after an agreed price but they never showed me the cost to begin with. After everything was said and done they forgot to use my deposit. After three weeks of waiting for the refund check I was told that they messed up the price of the vehicle and are now taking money out of my deposit. Terrible business in my opinion and I would t recommend this dealer to anyone!
I purchased a Bronco Raptor from Celebrity Ford in July. The experience was far above and beyond my expectations. From Ziggy in sales who was always helpful and willing to talk on the phone, to Donato in financing, manager Joe, who called me to let me know another one came in because there was a recall on the original Braptor I placed a deposit on, to Veronica, the dealer principle, who honored the same deal on the one I actually bought! The whole experience from the time I walked in the door after a long drive from Long Island was ...
Dealership made me feel right at home. The process was very easy and the exceeded my expectation
My name is Pasquale santanelli I just bought two suv from celebrity ford of Toms River my sales manager joe bogigian is the best my sales person was great very friendly thank you
Everyone was pleasant, helpful. I was happy with speed of service to my vehicle. I appreciate that I was asked if I had any questions.
Great dealership!
I had a great experience at Celebrity Ford! Ziggy and Donato were super helpful and knowledgeable and my time spent went super smooth when purchasing my Ford Explorer! Thank you!
I had a great experience at Celebrity Ford! Ziggy and Donato were super helpful and knowledgeable and my time spent went super smooth when purchasing my Ford Explorer! Thank you!
chris in parts dept is very knowledgeable and professional is always a pleasure to deal with
I’ve ordered countless parts for personal vehicles as well as for our business. Tremendous customer service. Great parts department. Super helpful.
Great experience with parts department. With chris and TJ Very knowledgeable with parts and getting the right part the first time.
Gio was great! Kept me informed about the status of my vehicle and was honest and open about the work that needed to be done! Thanks Gio and Anthony!!
Such an amazing experience with everyone here. The way they treated me was like no other. So glad to have gotten my car from them! Definitely recommend!
The service department here is great! They diagnosed my issue almost immediately and had it fixed within the hour. Highly recommend a visit if you have any service issues or concerns, they will not disappoint!
Amazing service with the upmost professional staff. This dealership is the best I’ve ever worked with & I love my new car!
What an experience!!! Usually the thought of buying a car is brought with stress and anxiety but definitely not at Celebrity Ford of Toms River! I really felt like the staff there was looking out for my best interests and they took the time to answer every single one of my never ending questions! I even had the chance to talk to the owner Veronica and she made sure I was being looked after and got the “Celebrity” experience I deserve! I HIGHLY recommend buying a car from them!
People are pleasant and transparent about what is going on with service calls. Questions were thoroughly addressed and answered. The service department was prompt with communications and follow up.
Joe and David in service were really helpful in getting my 2019 F-150 alignment concern addressed quickly. Highly recommend this dealership.
Just picked up our new vehicle. Staff was very professional and service was outstanding. Our salesperson Antonio was very thorough going over the vehicle with us. Highly recommend them.
Excellent experience at this dealer. Amanda and Joe in sales were exceptionally helpful in helping me find my new Bronco and gave me a great price. Highly recommend this dealer!
The purchase of our new truck was stress free from start to finish. The entire staff provided timely communication, delivered on their promises and was a pleasure to work with. Our truck was delivered at the price negotiated and exactly as described. It was beautifully detailed at pickup too. We are extremely pleased with our new truck and with the overall buying experience with the Celebrity Ford Team.
DO NOT TRUST Celebrity Ford Service to give you a fair price. Get prices quoted before you go from everywhere else. Downs and Causeway quoted $750 for the service only 2 months ago. After I brought it in Celebrity quoted more than $1600 for the same service.
I live in Long Island and from phone calls setting up the purchase to day of delivery, everyone I dealt with was an absolute pleasure! My particular vehicle hit a snag when a recall was established on it. Contact with both the salesman, Ziggy and the manager, Joe, was nothing short of amazing. Ultimately, the dealer principal, or owner, Veronica, had asked for the exact same deal be applied to another vehicle with even more options. I was absolutely floored! That is called going above and beyond the call of duty. The financing was smooth and fast. The dealership is ...
Even though they change owners, the service is the same, very satisfied. Every one is courteous & very attentive to your needs. Thank you for providing such a great service! Been going there for more than 20yrs.
Had a wonderful experience. Shout out to Ronnie and Donato!! You are sheer perfection
I was in a very difficult situation with my truck unfortunately the motor needed to be replaced so I went to the dealership on a Saturday to see what my options might be well before I knew it I was driving home in a brand new 2023 Explorer everyone involved was so helpful and considerate of my situation I was extremely impressed they knew I was struggling with having to give up my truck so they went out of their way to make sure I was totally comfortable with the deal they were offering and I was Bottom Line they are ...
The representative from the service department was very helpful in answering my questions and getting the repair made I was taken care of promptly and will return to celebrity ford for future repairs and maintenance
I went to another Ford dealer 1st and was not happy with the service, the sales person did not focus on me even though I had an appointment. She did not even take me for a test drive, another sales person offered to do that. When I came to Celebrity I was greeted by Amanda Hoffman and she was wonderful. She went out of her way to see I got the best deal, tried to get me every discount she could. The I sat with Donato Jensen for closing the deal and he too was so nice and helpful. I ...
Great but I wasn't told to buy new tires before wheel alignment
Verry polite caring and on time return
Preformed all work as we discussed. In the time frame they said it would take. I am extremely satisfied with downs ford commercial truck service
I came with a flat tire, without an appointment and they took care of me right away. Good service!
Awesome experience!!! Great folks to work with. Fast, easy and great value! Highly recommend buying a car from Downs Ford!!!
The service was excellent I was shown the tires before they were installed to make sure they were the correct ones. They were careful with the car due to it being 40 years old. All in all everything was done perfectly
Good service. Just prices for rear brakes and rotors 1200. Not downs ford's fault. It ford's fault. I will be going to downs again. Staff very nice
Verry well done from beginning to end Bravo
The technician that worked on my vehicle was not only very professional, but extremely knowledgeable about my vehicle and answered my questions to my satisfaction. It is because of this, that I will not only continue to have my vehicle serviced at Downs Ford, but will recommend this establishment to everyone I can.
Always honest on what needs to be done. Would recommend to others.
Unfortunately my car was not purchased at Downs but they treated me as it was. I do not live in the area but on a Saturday they took my car to check my tire without hesitation. I did need a new tired luckily I have the protection plan they ordered it for me and had it ready by Tuesday
Was told by friends to come here because it was the best Ford Dealership in our area service department is the best out of all the local dealerships and so far that’s true very nice and polite asked me what the problem was with my 2018 Ford F150 XLT they attended my problem and had my truck back to me at the end of the day. Great mechanics I’ll be using them from now on.
Buying my 2023 Ford Maverick from Downs Ford's Maria Springer and Donato Jensen was a great experience. They made picking up my vehicle a quick and painless process.
Everyone I dealt with at Downs Ford was great , they are all about making sure the customer is happy
Service department is far better then other Ford dealerships I have been to. All vehicle maintenance was completed along with a vehicle recall without any pressure to do other services.
All good
Good service
Brought my car in for a recall when the latches failed and the service was top notch from start to finish!!! Joseph was great!!! He knew I was having trouble figuring out how to get my car back home and offered for it to be dropped off and they dropped it off!!!! Great service..highly recommend!!
Very professional service center. Mr. Peter's was so helpful and pleasant. Car was serviced quickly.
Joe in the service department is very helpful!
(Translated by Google) professional (Original) Profesional
My wife & I went in to look at a vehicle we saw on the website. The vehicle was there ready for us when we arrived. We were greeted & helped by a polite young salesman. We decided to purchase the vehicle & completed the transaction with the finance person who was very friendly & did not push purchasing the extended warranty. Overall we were only at the dealer for approximately 2.5 hours from the time we drove up to leaving in our new vehicle.
Saleswoman was very knowledgeable & easy to work with. General Manager Joe has a Great smile & dresses impeccably!